Responsibilities Include:
Define end-to-end process for Customer Service aligned with business objectives.
• Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
• Develop strategies for data migration, master data harmonization, and process alignment.
• Guarantee scalability, security, and performance of integrated solutions.
Design and validate integration of touchpoints between core ERP and boundary systems
Keyskills:
• 6+ years of experience in SAP Customer Service (CS) solution design and implementation.
• Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
• Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
• Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
• Integration experience with FI/CO, MM, and PP
• Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
